Why does the USB SIM keep reporting locked by Sentinel Server?
Problem
Predator is intermittently unable to launch and reports it is locked by the Sentinel Server.
Solution
Due to power saving features in modern Windows, it is occasionally necessary to disable some options. Disable USB Selective Suspend by doing the following:
- Open Power Options from Control Panel
- Change advanced settings and disable "USB Selective Suspend"
Related Articles
Why is the Predator DNC service not starting up?
Problem The Predator DNC Service is unable to start or it has stopped suddenly with no apparent explanation. Reason Licensing is the likely culprit, but Windows user permissions can also prevent the service from starting Solutions Try the following ...
What does this SIM wrapper error mean?
Contact support for a more in-depth explanation, but here are some codes: We always recommend you first make sure you review your Predator serial number and access code for typos. Extra spaces or tabs can cause issues. Don’t assume a zero in the code ...
What is Predator SIM Wrapper Error 24
Problem When launching Predator v12 products, SIM Wrapper Error 24 appears. The SIM is already locked by another user. This is then followed by "Error Code 24: The current floating network license is locked. If this error repeats..." Solutions If a ...
Why am I getting a SIM Wrapper Error 5?
Overview SIM Wrapper Error 5 is the most common licensing error. To correct the issue, review the options below and match them to your scenario. SIM Wrapper Error 5 Problem Bad Serial Number or Access Codes Solution Verify you typed the codes ...
How to Update or Change Predator FLM Server License
Overview The following article explains how to license the Predator FLM server. This will describe how to go from a temporary license to a permanent license, permanent license to a temporary license, change a permanent or temporary license, extend ...