Why is the Predator DNC service not starting up?

Why is the Predator DNC service not starting up?

Problem

The Predator DNC Service is unable to start or it has stopped suddenly with no apparent explanation. 

Reason

Licensing is the likely culprit, but Windows user permissions can also prevent the service from starting

Solutions

Try the following in order until resolved, if still unable to resolve, contact Support
  1. Try running the Predator DNC v11 Administrator application and see what errors appear; try again after the application is able to launch
    1. Registration Information screen appears
      1. Confirm the USB SIM is plugged in by pressing SIM ID, if not, reseat the USB SIM and try again
        1. If using a Digi AnywhereUSB device, confirm it is online and the USB port is mounted to the computer
      2. If using a temporary license, it has likely expired, apply your permanent license or contact Support
    2. Application launches and doesn't appear to have any issues
      1. Check the Windows user (Service Account) used to run the Service and confirm the account is active and the password valid
      2. Trying using a known working set of credentials such as a domain admins account to test
  2. Restart the PC/server

    • Related Articles

    • How to Back Up the Predator DNC PXP Configuration

      Overview Backing up the Predator DNC configuration is key to preventing shop downtime. The Predator DNC configuration is known as the PXP. To back up the the PXP, use the following as a general guideline to find it and save to a secure location. Shop ...

    • How to Run Predator DNC as a Windows Service

      Overview Predator DNC supports running as a Windows Service. Running as a Windows Service allows Predator to automatically startup when the computer starts up without the need to have a user login. Requirements Windows Service Account While ...

    • How to Restart the Predator DNC Service

      Overview For headless Predator DNC system, the software will run as a Windows service. This article will review how to restart the service as needed. Requirements Access to Predator DNC Computer Permissions to access Services.MSC (typically local ...

    • How to Update or Change a Predator License

      Overview The following article explains how to update or change a Predator license. This will describe how to go from a temporary license to a permanent license, a permanent license to a temporary license, change a permanent or temporary license, ...

    • Predator DNC Onsite Preparation

      Overview To help prepare for your onsite Predator DNC installation, it is recommended you read the following article. The technician will implement features detailed in the scope. Features such as drip-feed must be defined in the scope to be ...