How to Turn On/Off Offline Reporting for Moxa NPort Devices

How to Turn On/Off Offline Reporting for Moxa NPort Devices

Overview

Moxa NPort drivers will report to Predator DNC when they are offline. This is configured by default by SFA. If your network is prone to connectivity issues, it might be wise to turn off this reporting until you can resolve the network connectivity issues. A common error in the Predator DNC logs that indicates network connectivity issues is 1450. The downside of turning off offline reporting is the lack of visibility that the hardware is offline as Predator DNC will always assume the hardware is online. 

Requirements

  1. Local Administrator Rights
  2. Access to Predator DNC Server
  3. Access to NPort Windows Driver Manager

Turn Off Hardware Offline Reporting

  1. Cancel all machines in Predator DNC and close it
  2. Open NPort Windows Driver Manager
  3. Select one of the COM Ports, then press Ctrl + A to highlight all of them
  4. Click Setting
  5. Go to Advanced Settings tab
  6. Check "Always Accept Open Requests" (this will in turn uncheck "Return Error if Network is Unavailable")

  7. Click OK
  8. Click Apply and Yes
  9. Click OK when done
  10. Close NPort Windows Driver Manager and open Predator DNC back up

Turn On Hardware Offline Reporting

  1. Cancel all machines in Predator DNC and close it
  2. Open NPort Windows Driver Manager
  3. Select one of the COM Ports, then press Ctrl + A to highlight all of them
  4. Click Setting
  5. Go to Advanced Settings tab
  6. Uncheck "Always Accept Open Requests"
  7. Check "Return Error if Network is Unavailable"

  8. Click OK
  9. Click Apply and Yes
  10. Click OK when done
  11. Close NPort Windows Driver Manager and open Predator DNC back up