Troubleshooting DataXchange Machine Connection

Troubleshooting DataXchange Machine Connection

Overview

There are some things that may be troubleshot in Scytec DataXchange without having to dive too deep into the nitty-gritty of expressions and such.

Attempt to Ping the Machine

  1. First thing you can try, is to attempt to ping the machine. To find a machine IP, first have the customer open DataXchange and log in.
  2. Once logged in, open the DataXchange tab
  3. Highlight the machine in question
  4. You should see an IP address in the "Communication Information" field in white. Check to see if you can ping that IP address.
  5. If so, proceed with escalating the ticket or contact an available level 2 technician. If not, then advise the customer that the machine (or associated hardware) is not pinging, and the network connection will need to be investigated.