How to Update or Change Predator FLM Server License

How to Update or Change Predator FLM Server License

Overview

The following article explains how to license the Predator FLM server. This will describe how to go from a temporary license to a permanent license, permanent license to a temporary license, change a permanent or temporary license, extend and temporary license, and upgrade to a new license version (i.e. 0A... to 0B...).
Notes
This article is about licensing the Predator FLM server, not its clients. To license a client, review How to License a Predator FLM Client

Requirements

  1. Local Administrator Rights
  2. Serial Number and Access Code
  3. USB Port for Permanent License

Licensing Predator FLM Server

  1. If going from a temporary to permanent license, plug in the USB SIM (this will need to remain plugged in permanently) 
  2. Stop the Windows Service "Predator FLM Service" before proceeding, wait two minutes
  3. If licensing with a permanent license, i.e. USB SIM, plug in the USB SIM prior to proceeding, otherwise skip this step
  4. From the Desktop or Start Menu, locate the blue Predator FLM Service Manager v11 shortcut
  5. While holding the Shift key, right click the Predator FLM Service Manager v11 shortcut and click Run as administrator
  6. Click Upgrade Service Serial/Access, the "Registration Information" screen will appear

  7. Fill out Name and Company
  8. Copy and paste Serial Number and Access Code into applicable fields
  9. Leave License Type set to "Unknown"
  10. Click OK when done

  11. Start the Windows Service "Predator FLM Service"
Info
Predator FLM License File
  1. If instructed by SFA, please follow How to Load the Predator FLM License File to load the FLM license file.

Troubleshooting

  1. If you get errors when clicking Upgrade Service Serial/Access, do the following:


    3. Click OK to all prompts, then close Predator FLM Service Properties
    4. Open Windows Task Manager
    5. Go to the Details tab
    6. Listed under "Background process", locate and click "Predator FLM Service (32 bit)"
    7. Click End task
    8. Try the steps to License Predator FLM once again
  2. Additional Troubleshooting Resources
    1. Why am I getting a SIM Wrapper Error 5?
    2. Why am I getting a SIM Wrapper Error 14?
    3. Troubleshooting Predator FLM