What is the Predator Touch HMI Connect Timed Out Error?

What is the Predator Touch HMI Connect Timed Out Error?


Problem

When attempting to use a Predator Touch HMI button, an error appears saying Connect timed out.

Reason

This error is due to the inability for Predator Touch HMI to reach the Predator DNC server.

Solutions

  1. Predator DNC may be in the middle of a process, try waiting one minute and try again
  2. Check if the PC running Touch HMI can reach the server via Predator DNC, this can be done using ping
  3. Check if Predator DNC is running
    1. Running as an application: You should see Predator DNC on the taskbar
    2. Running as a service: Check Windows Service and confirm "Predator DNC Service" is "Running", review Why is the Predator DNC service not starting up? for more troubleshooting steps

    • Related Articles

    • Why is Predator Touch HMI causing a Low Level Error 2, file not found?

      Problem When an operator selects a program/file using Touch HMI, Predator DNC gives a Low level error 2, file not found error. Reason Predator Touch HMI v11 does not prevent a user from access other files, even when its specified in the ...

    • How to Configure Idle Timeout in Predator MDC

      This requires the use of the New Events Touch interface Idle timeout will trigger a prompt in the Predator MDC New Events Touch interface after a set amount of time in idle. After a second timeout value, Predator MDC can automatically start a ...

    • What is "open of COM## failed with 1450" error in Predator DNC?

      Problem The logs in Predator DNC show the 1450 error. The full error reads as "COMPORT HSM: open of COM## failed with 1450 [Insufficient system resources exist to complete the requested service.]" Older versions of Predator DNC, the error may appear ...

    • What are the Predator Software System Requirements?

      Overview System requirements for Predator applications are listed below. Most implementations can be done on either a desktop or server operating system. Predator PDM has additional requirements. Review Predator PDM IT Requirements for more ...

    • What is WSAEADDRINUSE Error in Predator DNC

      Problem When opening a command with a Server Terminator, the error log shows "Socket(OpenPassive): Retrying WSAEADDRINUSE error" and "Socket(OpenPassive): bind socket error 10048". Reason Predator DNC is unable to open the TCP socket. Solution Check ...