Common Issues
Why does DataXchange ODI load with a gray screen?
Problem When clicking on the ODI tab, it only shows a gray screen. Reason EOWP.exe is being blocked. Solution Ensure IT has EOWP.exe whitelisted. We have seen applications call PolicyPak and Sophos actively block this subprocess. The location of the ...
How to Clear DataXchange ODI Microsoft Store App Data
Problem Having problems with the Scytec DataXchange ODI App from the Microsoft Store. Solution Try clearing out the app data. Right click on the app shortcut and click App settings Click Terminate Click Reset Confirm by clicking Reset once more After ...
Why is Scytec DataXchange generating an error message?
Problem DataXchange is giving long, verbose error messages when attempting a given operation, or if the ODI screen is erroring out or simply not cooperating. Solution The following files can be deleted ...
ODI and DataXchange not connection to DataXchange Service
Overview This article will help go over getting ODI to connect to DataXchange Service. Requirements Local Administrator Rights To be on Scytec DataXchange Service computer How to test if Windows Firewall is blocking ODI From the Start Menu, search ...
Troubleshooting DataXchange Machine Connection
Overview There are some things that may be troubleshot in Scytec DataXchange without having to dive too deep into the nitty-gritty of expressions and such. Attempt to Ping the Machine First thing you can try, is to attempt to ping the machine. To ...
DataXchange ODI Error DXServiceNotAvailabe.Error
Problem When trying to run ODI, you receive DXServiceNotAvailable.Error Reason This can be for one of two reasons. The most common, the DataXchange (DX) Service is not available. The second is due to having more than one DX Service Solutions Do the ...
Troubleshooting SRC Hardware
Problem Machine is running, but not collecting any data or stuck in the same status Reason The most common reason is due to the DataXchange Service not being able to communicate with the SRC Solutions Basic Ping the Moxa device to confirm ...
DataXchange Invalid Credentials Supplied
DataXchange requires two sets of credentials to log in. The Account and Application credentials are often confused for each other. Types of Credentials The Account credentials are located in the Account menu. The Account Number and Account Password ...
DataXchange SMTP Without Authenticatoin
DataXchange requires you to enter a username and password even if the SMTP settings provided to you do not call for authentication, see below for some options. First, try entering any username and password. Test by creating a new account and use ...